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Out of Hours and Emergency

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If you have health concerns outside the normal opening hours of your GP surgery, appropriate NHS help is available from a number of places:


NHS 111

NHS 111 is a dedicated service available 24 hours a day, 365 days a year and is available by dialling 111 from any telephone or you can go online to (for assessment of people aged 5 and over only).

The service provides easy access to healthcare services and information when you need healthcare quickly, when the condition is urgent but not life threatening.

For more information about 111 visit :  NHS 111 


NHS Website

The NHS website is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health.

Visit the NHS Website


Minor Injuries Units/Walk-in Centres

Minor Injuries Units/Walk-in Centres offer help with a range of injuries and ailments including simple breaks, earache, sore throats, children’s illnesses, minor head injuries, burns and even emergency contraception.

The Minor Injuries Units/Walk-in Centres in the area are at Leek Moorlands Hospital and Haywood Hospital (Burslem).

For more information, including locations and opening times, please visit:


GP-Led Walk-in Centres

GP Led Walk-in centres offer same day, pre-bookable appointments with a doctor if you are not able to get an appointment with your own surgery. You do not even need to be registered with a GP.

Walk-in Centres in the area are:

Midway Medical Centre
Lyme Valley Road
Tel: 01782 433265
Open 8am-8pm seven days per week.
Unregistered patients can make an appointment on the telephone or walk-in and make one. 

Hanley Primary Care Access Hub
Stafford Street
Tel: 01782 987585
Open 8am-8pm seven days per week, 365 days a year 


Dental Access Centres

Patients with an urgent dental problem and without a regular dentist can obtain advice and, where necessary, an emergency appointment by contacting the Dental Advice Line on 0300 123 0981. Outside of the normal working hours and on Bank Holidays, advice can be obtained by calling NHS 111.

Dental services are provided primarily to residents of Stoke-on-Trent and Staffordshire, although emergency and urgent dental care is available to anyone visiting or working in the area. Patients are often referred to the service via high street dentists or other health professionals.

The team consists of dentists, dental therapists, dental hygienists and dental nurses.


Your GP Surgery

North Staffordshire CCG commissions out-of-hours services to cover all practices. Call your normal GP practice number at any time. See GP Practices for details of your local practice.



The 999 service is for critical emergencies that are potentially life-threatening. These include:

  • Loss of consciousness
  • Severe chest pain
  • Breathing difficulties
  • Severe bleeding that can’t be stopped
  • Acute confusion states or fits that are not stopping
  • Signs of a stroke


Accident and Emergency/Emergency Care Centre

The Emergency Care Centre at Royal Stoke University Hospital is open 24 hours-a-day every day of the year.

The centre’s team treats a whole range of conditions which include urgent care, emergency medical, trauma and minor injuries cases.  The treatment you receive will depend on your clinical need.

The majority of patients needing emergency treatment come to the centre’s emergency department on;

Hilton Road