Views sought on Hanley’s Primary Care Access Hub

People are being reminded not to miss the chance to have their views on primary care services in North Staffordshire and Stoke-on-Trent – and specifically on a city centre walk-in facility.

An online survey on Hanley Primary Care Access Hub (HPCAH), also known as Hanley Walk-In Centre, closes at midnight on Monday August 30.

The hub was opened in 2009. It does not have its own register of patients, but welcomed people to ‘walk-in’ if they needed same-day urgent primary care for minor conditions and injuries.

HPCAH stopped accepting walk-ins in March 2020 to help reduce the spread of COVID-19.

Since the centre was first opened, primary care services have improved significantly across Staffordshire and Stoke-on-Trent:

  • Extended GP practice opening hours mean appointments are available up to 8pm on weekdays, with some appointments available at weekends
  • You can also phone NHS 111 (available 24 hours a day, 7 days a week)
  • You can visit to gain advice and support to manage some minor illnesses and injuries yourself
  • For people experiencing homelessness, a mobile service offers basic primary healthcare such as wound care and prescribing.

Dr John Gilby, Clinical Director of Primary Care said: “We are now looking for your views on primary care and Hanley Primary Care Access Hub in particular. We’d like to know where you go if you need same day urgent care or primary care services, and your experience of using HPCAH and the mobile homeless health service.

“We also want to know your experiences of the temporary changes made during the pandemic.

“These responses will help us to use our resources to provide the most appropriate primary care services for you.”

There has also been direct engagement with a number of individuals and organisations.